Welcome to Utility Management Services, Inc.

Utility Management Services Inc. was founded by Brian Coughlan, PE in 1998. Brian is a Virginia Native, and worked for Carolina Power & Light Co. (CP&L, now Progress Energy) for 15 years before starting UMSI. He is a registered professional electrical engineer. Before he left CP&L he held the position of regional engineering and operations manager. He was in charge of 480 people who provided engineering and customer service to 330,000 customers who spent $800,000,000 per year for electricity. For more about our history Click Here.

Once we get your account numbers and Data Authorization/Service Agreement Form we can then access your accounts through your utility provider.

We look at up to two years of historical billing information directly from your utility provider (don't worry about having to gather all your bills) to find billing errors.

We negotiate terms in order to secure you a full refund for the billing errors found and/or take the necessary steps for getting you set up with the new, more efficient rate.

We continue to monitor your accounts to insure no more billing errors throughout the length of our contract. We also monitor your accounts to make sure that you always stay on the most efficient rate possible.

Over the past 8 years, our customer's have saved more than $24,000,000 due to errors and overcharges that we identified. We frequently find 10% to 20% in savings for our customers. We are growing rapidly and are now expanding into new territories and developing nation-wide contracts. To learn more about our accomplishments Click Here.

Errors are very common on utility bills. This is especially true on commercial and industrial bills with "demand" charges. If the demand is wrong one month, it can cause over charges for 12 months. Meter readers perform their work in all weather conditions with many distractions from barking dogs, traffic, bee's nests, etc. On the typical commercial meter, the meter reader must correctly read eight or more dials. We provide this service with every electrical audit that we perform and quarterly throughout the duration of the service agreement. For more Click Here.

Finding rate saving opportunities is our specialty. We perform the electrical audit with no risk to our customers. We only charge a fee if we find savings for you. When we do find savings for you, we only charge a percentage of the actual savings. The actual savings are sometimes figured by the electrical companies themselves and printed on every monthly bill (i.e. Progress Energy). If they are not (i.e. Duke Power), we provide a detailed spreadsheet that easily explains the savings. We are currently working with large companies nationwide to perform electrical audits across the country. For more about rate saving opportunities Click Here.

Copyright Utility Management Services Inc. 2003. All rights are reserved.
1209-B Floral Parkway Wilmington, NC 28403
Phone: (910) 793-6232 -- Fax: (910) 793-2946 -- Toll Free: (888) UMS-3230

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